In my last training session on Performance Dialog implementation a participant asked me if there are any criteria for “good” KPIs? I sketched the picture below on a flip chart and explained that he should use KPIs from all three areas (Input, Process and Output) of the process to get the full overview.

This article tells the story of the first performance dialog implementation in the Global Forwarding Division of DHL, the starting point of a roll out, that went through the entire enterprise.